Refund and Returns Policy

At ABS Papers, we are committed to delivering high-quality paper products and ensuring complete customer satisfaction. Our Return and Refund Policy is designed to provide transparency, trust, and a smooth experience for all our customers across retail, wholesale, and B2B segments.

Please read the following policy carefully before placing an order.

1. General Policy

  • ABS Papers accepts returns and refund requests only under valid conditions mentioned in this policy.
  • Returns are applicable only for defective, damaged, or incorrect products delivered to the customer.
  • As paper products are often manufactured or cut to order, custom-sized, custom GSM, die-cut, or personalized orders are not eligible for return or refund, unless there is a manufacturing defect.
  • Any request must be raised within the applicable timeframe listed below.

2. Eligibility for Returns

You are eligible to request a return if:

 The product received is damaged or torn

 The wrong product, size, GSM, or paper type has been delivered

 The product has manufacturing defects (uneven cutting, inconsistent GSM, poor finish, moisture damage, etc.)

 Your order quantity is short or mismatched

To qualify for a return:

  • The product must be unused and in its original packaging.
  • Proper unboxing photos/videos must be provided as proof.
  • The issue must be reported within the timeline (see Section 5).

3. Non-Returnable Items

The following items cannot be returned or refunded:

  • Custom-size or customized paper orders
  • Special GSM bulk orders
  • Die-cut, pre-press cut, watermark or branded papers
  • Design papers purchased in assorted packs
  • Products damaged after delivery due to mishandling, moisture, or improper storage
  • Clearance sale and discounted items

4. Replacement Policy

ABS Papers prioritizes replacement over refunds whenever possible.

You may request a replacement if:

  • The delivered product does not match the order
  • There is visible damage or manufacturing defect
  • Quantity delivered is short

Replacement will be processed free of cost, including shipping, after verification of evidence.

If the exact product is unavailable, we will offer:

  • A replacement with an equivalent product, or
  • A full refund

5. Timeframe for Return/Refund Requests

To ensure validity, all issues must be reported within:

  • Within 24 hours of delivery → For damaged/incorrect items
  • Within 72 hours of delivery → For quality complaints like GSM mismatch, uneven cutting, printing defects, etc.
  • Within 3 days → For shortage of quantity

Requests made after the above timelines will not be accepted.

6. Return Pick-Up Process

Once a return request is approved:

  1. Our team will schedule a pickup from your location.
  2. The product must be packed securely in original packaging.
  3. Return shipping charges are covered by ABS Papers if the fault is on our side.
  4. For customer-initiated returns (wrong order placed), return shipping cost must be borne by the customer (only if approved).

7. Refund Policy

Refund is issued only when:

  • Replacement is not possible
  • The product is out of stock
  • The returned item passes quality inspection
  • The customer cancels prepaid orders before processing

Refund Processing Time:

  • 3–5 business days after product pickup and quality verification
  • Refund is issued via the original payment method (UPI, Card, Net Banking)
  • For COD orders, the refund will be issued to the customer’s bank account

8. Order Cancellation Policy

  • Orders can be canceled before dispatch only.
  • Once the product is shipped or custom cutting begins, cancellation is not allowed.
  • For prepaid canceled orders, refund will be processed within 3–5 business days.

9. Damaged / Incorrect Delivery Claims

To file a claim, the customer must share:

  • Unboxing video
  • Clear photos of the product
  • Copy of invoice / order ID
  • Description of the issue

The evidence must clearly show the defect or mismatch.

10. Contact Information

For all return, replacement, and refund requests, please contact:

UL 3, Sardar Patel Complex, Opp. Nest Hostel, Mota Bazar,Vallabh Vidyanagar – 388120, Anand, Gujarat, India

ABS Papers – Customer Support